FAQs

Starting your project depends on what service you’re seeking and how our schedule is looking at the time of booking. We typically book a week or so in advance so that there is enough time to understand your design brief and prepare any necessary content to complete the designs. Replying promptly to our emails and getting requested information to us on time will ensure that your start date is much sooner rather than later.

Of course! We understand that every business is different, which is why we allow the option to customize any of our brand packages to suit your specific needs.

To view our branding and marketing packages, please visit our services tab.

When submitting an inquiry,  please let us know what you would like to customize and we will do our best to accommodate you.

We generally require a 50% deposit payment upfront to secure and schedule your custom design order. Once payment has been received we will then confirm your project start date and provide you with an estimated timeline for completion.

Payment plans for our larger brand packages and Website Designs are available for businesses upon request. Please check with us at the time of booking.

We accept credit card payments or bank transfers. Your online invoice for your project will be sent to you via email once we have received your design brief and contract agreement.

Please note there is not a one size fit all with your digital marketing investment. Each brand will have different results , and our method involves a/b testing to get the best results.

We generally require generally require 2-3 weeks to create an initial draft from the date of receiving all your required information for your  Minimal Informative Website. We can then estimate 5-7 business days for finalization, depending on the feedback provided.

Our Business Website timeframes vary, however we generally require 3-4 weeks to create an initial draft from the date of receiving all your required information. We can then estimate 5-7 business days for finalization, depending on the feedback provided.

No two E-Commerce Websites are the same, therefore an estimated timeframe can be given upon direct inquiry with our team after we have determined the kind of E-Commerce Website you were after.

Please note: The more products or services you have to sell online, the longer it will take to build your website.

Prior to starting your project we take the time to make sure that we understand exactly what you are after to avoid any miscommunication further into the process. We offer 2 rounds of revisions with our design services so that we can take on your feedback and adjust elements of the designs that you do not like.

If after the 2 rounds revisions you are still not happy, you have the option of adding further revisions for an additional cost. If you wish to cancel your project completely, the 50% deposit is nonrefundable. Please keep in mind no final design files will be delivered if project is cancelled and all drafts will remain property of VOQUS Digital.

The same refund policy will apply to change of mind prior to project commencement.

In regards to social media management and our digital marketing services, all sales are final due to the creative process. 

Our Websites are mainly created on either WordPress or Shopify. Both are user friendly and give you the ability to edit aspects of the design after handover.

In regards to fully web developed sites, our team will build the site with Dreamweaver and upload it online once completed.

During our brand development, brand remastering and web design projects, it is highly important that brand photography is completed and that copywriting is developed for your website. The investment of a copywriter in our referral system is already included within the cost, however, brand photography isn’t.  photographers upon request.

VOQUS Digital is a female-led design studio and marketing agency, driven by a love of creativity. Founded by Cassie Rachel in 2017, VOQUS is proud to bring thoughtful and intuitive design practices to conscious businesses world